Listening – Servant Leaders value listening deeply to others, seeking to hear both what is and is not said. They hear and value the will of the group. They listen to their intuition and conscience.
Empathy – Serving leaders aim to understand and empathize with others. They recognize others’ special talents and circumstances. They assume good intentions, even when rejecting performance.
Healing – Service-based leaders act in ways that promote health and healing in themselves and others. They appreciate each person’s inherent worth, talents, efforts and contributions, and express their appreciation. They strive to act in ways that are positive, caring and considerate.
Awareness – Servant Leaders seek increasing self-awareness and promote other’s awareness. They know their code of ethics and values and take them into account in decision-making.
Persuasion – Service-based leaders rely on persuasion, not domination, intimidation, manipulation or coercion. They build consensus, seek cooperation, and value a democratic leadership style.
Conceptualization – Serving leaders dare to ‘dream great dreams.’ They value the ability to think beyond day-to-day reality. They nurture others’ ability to work outside their usual frame of thinking. They encourage creative ideas and innovation.
Foresight – Servant Leaders value experience, facts and intuition. They strive to understand lessons from the past, appreciate present realities, and strive to foresee possible consequences of their decisions.
Stewardship – Serving leaders feel a sense of responsibility and strive to promote society’s greater good. They value service to others, as well as to self. They take ownership for the outcomes of their acts, including successes and setbacks. They have a sense of responsibility to the larger entities to which they belong, including their organizations, community, state, nation and natural environment.
Commitment to Other’s Growth – Service-based leaders believe people have intrinsic value, and are committed to fostering personal and professional growth of all people, encourage worker involvement, responsibility, expression of talents, and input in decision-making. They give credit when it’s due, appreciate effort and success, and help others grow in strength, awareness and maturity.
Community – Servant Leaders strive to strengthen the sense of community within and without their organization. Their actions are guided by a conscience that values, protects and contributes to their community, state, nation and global culture.
Learn more about Servant Leadership at Robert Greenleaf Center for Servant Leadership.